RETURN POLICY OPTIONS
What is your return policy?
- Customers can receive store credit or make an exchange
Can discounted items be returned?
- No
RETURN PROCESS
Do customers need authorization before returning an item?
- Yes
What do customers need to include in the return package with their item?
- Just the item
- Proof of purchase
How many days from the date of purchase must return packages be postmarked by?
- 14 working days
How many days will it take to process returns?
- 07 working days
Will you email customers when their returns have been processed?
- Yes
SHIPPING FEES
Who pays for return shipping?
- Customer pays
Do you charge restocking fees?
- No
Do you want to include any other guidelines or rules regarding returns?
- The retuned item should not be damaged. The returned item should not have been used for more than 50 hours.
CUSTOMER SERVICE CONTACT INFORMATION
Customer service phone number(opt)
Customer service email address
VERSION DATE
What is the effective date for this Return Policy?
This allows users to know when your Return Policy became valid.
- 01-April-2017
How many days customers have to ask for a refund?
Please note that you need to select a minimum of 14 days for EU-based businesses.
- 7 days
What are the conditions that must be met to issue a refund?
- Product isn’t used or damaged. Product must have the receipt or proof of purchase
Do you issue refunds for items on sale (ie. discounted)?
- No, items on sale aren’t eligible for refunds
Can customers exchange a product with a new one?
- Yes, customers can exchange the product with a new one by contacting us.
All returns must be made within fifteen - thirty days of purchase (depending on item) from the date it was delivered to you. You must return your purchase with its original packaging and in unused and resalable condition within 15 - 30 days (depending on item) and you will be eligible for a refund.
Please note restocking fees are based on regular price, if your order had specific discounts the restock fee would still be off the regular price.
You must contact us prior to shipping back a return because we will need to supply you with a special return address. Do not ship back any returns to the originating address where the product came from.
Please note that powered equipment, and custom or built to order items are not eligible for refunds. As some of the products we sell are always built to order, you will probably want to verify before ordering a product whether or not that is the case. Clearance items as well as scratch and dent specials are also not eligible for refunds or exchanges. Products priced at under $50 are also not eligible for refunds as the cost of deducting shipping (both ways) and restock fees will usually remain with a 0 or negative balance.
With regards to replacement parts, if our website specifies that the part is designed for a specific model and you are trying to use it for a different model - there will be no refunds or exchanges.
It is crucial to us that you are satisfied with every interaction you have with us—not just your purchase, but also the return process should you need to use it. Please call us prior to returning an item, so that your return will receive the correct exchange or credit.
